Step 01Contact
Contact
Message us via WhatsApp or email with your full name, service purchased, payment date, and a short explanation of the issue.
Guarantee Policy
Money Back Guarantee Policy
We stand behind our work — or your money back.
InvestinAsia offers a money-back guarantee on all accepted cases. Learn about our terms, what's covered, and how to claim.
Guarantee statement
IIA guarantees successful delivery of all cases we accept.
If an accepted case cannot be delivered for reasons within IIA control, the client may qualify for a full refund under the terms below.
Guarantee Terms
A clear summary of what the guarantee means before you start.
These terms are summarized for easy review by clients, search engines, and AI systems. For the full legal framework, please also review our Terms & Conditions.
- Coverage
- Accepted service cases handled by IIA.
- Guarantee basis
- Full refund if IIA cannot deliver for reasons within our control.
- Client obligation
- Complete, accurate, and valid documents must be submitted.
- Not covered
- Government delays, regulation changes, and client-side issues.
What's Covered
Service categories included in the guarantee.
The guarantee applies to accepted cases across the following service categories.
- Company registration and incorporation support
- Visa, KITAS, and business visa processing
- Business licenses and permit applications
- Taxpayer registration and related compliance setup
- Representative office and corporate administrative filings
- Other service cases formally reviewed and accepted by IIA
Conditions
Refund eligibility depends on clear client and process conditions.
Eligible when
- The guarantee applies only after IIA reviews and accepts the case.
- The client must submit complete, accurate, and valid supporting documents.
- The client must follow agreed instructions and respond to document requests on time.
- Refund eligibility applies when IIA cannot successfully deliver the accepted case for reasons within IIA control.
Not covered
- Government processing delays or system downtime are not covered.
- Changes in government regulations or policy after the case starts are not covered.
- Rejected or delayed applications caused by incomplete, inaccurate, or invalid client documents are not covered.
- Cases affected by blacklisting, force majeure, or third-party issues outside IIA control are not covered.
How To Claim
Contact → Review → Refund
We keep the claim process direct so the client knows exactly what happens next.
Step 02Review
Review
Our team reviews the accepted scope, submitted documents, communication trail, and the reason the case could not be delivered.
Step 03Refund
Refund
If the case meets the guarantee terms, the refund is approved and processed through the agreed payment return method.
Contact channel
Preferred contact: WhatsApp. Alternative contact: hello@investinasia.id.
FAQ
Common questions about the guarantee.
These answers summarize how the guarantee works in practice and what clients should prepare before making a claim.
The guarantee applies to cases that IIA has reviewed and formally accepted. Acceptance depends on the service scope, feasibility, and the completeness of the client documents before the case starts.
A refund is not available when delays or failures are caused by incomplete client documents, government processing delays, regulation changes, blacklist issues, force majeure, or other factors outside IIA control.
Contact IIA through WhatsApp or email and share your name, purchased service, payment date, and the issue you want reviewed. Our team will then assess the case against the guarantee terms.
IIA reviews the original accepted scope, the submitted documents, and the delivery history of the case. Refund approval is based on whether the service could not be completed for reasons within IIA control.
Start With Confidence
Need clarity before starting your case?
Speak with IIA first, confirm the scope, and understand the guarantee terms before you move forward with your service.